Taxes & Duties
All prices on Beginning Boutique are in Australian dollars. For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information.
Our hours of operation are Monday - Friday, 9 am - 5 pm AEST. Please call our Customer Care line if you have an urgent change required to your order on +61 413-028-685
DHL Express Courier Service
All orders are shipped with DHL Express, which is a courier service and cannot ship to PO Box addresses.
DHL to NZ metro is 1-2 business days, provided there are no delays with the courier network outside of our control.
DHL to NZ regional is 3-5 business days, provided there are no delays with the courier network outside of our control.
This service is signature on delivery, unless the receiver authorises for DHL to delivery without a signature.
When the receiver authorises to have the shipment left without a signature, they have agreed to the DHL terms and conditions and the following statement:
I hereby accept the DHL Terms and Conditions and authorise DHL to deliver my shipment as specified. I release DHL and my Shipper from all liability for any loss or damage that may result from delivering the shipment according to my request.
Further to the above, if the receiver chooses for the parcel to be delivered without a signature, Beginning Boutique is removed of all liability for any loss, damage or theft that may result from delivering the shipment.
Beginning Boutique strongly encourages our customers to obtain signature on delivery to prevent loss, damage or theft.
We aim to ship all orders same or next business day. Our delivery times and cutoffs are:
Mon Order before 2 pm AEST
Tue, Wed, Thu, Fri Order before 3.30pm AEST
Sat, Sun Closed, all orders shipped on next business day
Public Holidays Closed, all orders on or after next business day
During sale and holiday periods, we ask that you please allow an extra business day for dispatch due to the high volumes of orders.
Order Cancellation Requests
Once your order has left our warehouse, it is in the hands of the delivery company. Any delays caused by the delivery company are outside our control and we cannot be held responsible for any delays. Expected shipping times are an estimation given to us by the delivery companies, and may vary depending on your location.
During peak sale times and public holiday periods, delivery delays are to be expected. It is the responsibility of the customer to ensure that they are aware of potential delays per this shipping policy.
By placing their order, the customer also agrees to this shipping policy and understands that Beginning Boutique are not liable for delays outside of our control and cannot guarantee delivery timeframes, regardless of the estimates provided herewith.
Loss, Damage & Delivery Disputes
If your tracking does not show as delivered within the recommended timeframe, please contact us on email@example.com and we will launch an enquiry on your behalf with the Shipping Carrier.
If your parcel is damaged in transit, please contact us as a priority on firstname.lastname@example.org and we will provide instructions on how to proceed with a resolution.
In the case where Authority to Leave (no signature on delivery) is selected and delivery shows as successful, Beginning Boutique and the Shipping Carrier are removed of all responsibility, as the buyer has opted for a non-secure delivery method.
In the case where Signature on Delivery is selected and the delivery shows as successful but the buyer is disputing the delivery, it is the buyer's responsibility to contact the Shipping Carrier and raise the dispute. If required, Begining Boutique can assist the buyer with this process and provide any supporting documentation.
Security & Dispatch Delays
We take a firm stance against credit card fraud. If a transaction is flagged in our system, we reserve the right to conduct any and all security checks to ensure that the owner of the card or account authorises the transaction. If the requested security check is not complied with, we reserve the right to dishonour, cancel, refund and report the transaction information with the relevant Fraud Prevention and Banking Authorities. The decision to do so is at our sole discretion.
If your order has been flagged for a security check, dispatch will be delayed until the requested information can be provided by the card or account holder and the delivery timeframe is subject to the dispatch date.
Items available for pre-order will be dispatched as soon as possible after the expected delivery date. Orders will not be refunded due to any delays from suppliers outside of our control.
In the case that multiple items have been ordered along with the pre-order item, all items will be shipped together once the pre-order has been received into the warehouse. We are unable to split orders.
Return To Sender & Refused Customs/Import Fees
It is the sole responsibility of the customer to enter their true and correct address, as well as collecting their parcel from the collection point, if applicable. Beginning Boutique are not liable for any information entered incorrectly in the checkout, which is a secure environment.
If the parcel is unable to be delivered due to the customer's error and therefore returned to sender (RTS), Beginning Boutique will contact the customer with options for re-shipment.
If a customer refuses to pay the required Customs/Import Fees applicable to their country and the parcel becomes returned to sender (RTS), Beginning Boutique will contact the customer with options for re-shipment.
For NZ customers, a flat rate of $15.00 AUD will be charged for re-shipment and it is the customers responsibility to make payment and provide the true and correct address. If the customer has changed their mind on their purchase and does not want the order to be re-shipped, a store credit will be offered, less the aforementioned re-shipping fee (and less any original shipping costs, if applicable).
We will always contact the customer when a RTS parcel is received back into our warehouse. If we do not receive a response for resolution within five (5) business days, we will automatically assume that the customer does not want the parcel re-shipped and we will therefore issue a store credit, less the re-shipping fee (and less any original shipping costs, if applicable).