Terms and Conditions

Privacy Policy

Last updated: 24 June 2026

Applies to: beginningboutique.com.au | beginningboutique.com | beginningboutique.co.nz

1. About This Policy

Beginning Boutique is operated by the following legal entities (together, “Beginning Boutique”, “we”, “us”, “our”):

Australia and New Zealand: Renew Body and Soul Pty Ltd (ABN 69 119 066 830) trading as Beginning Boutique
United States: Beginning Boutique Corp

We operate an online women’s fashion retail business across Australia, the United States, and New Zealand. We are committed to protecting the privacy of all individuals who interact with our websites, applications, and services (together, the “Services”).

This Privacy Policy explains how we collect, use, hold, and disclose personal information. It applies to all customers, website visitors, loyalty program members, competition entrants, and job applicants who interact with us.

Our primary legal obligations are set out in the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where you are located in the European Economic Area (EEA) or the United Kingdom (UK), additional rights under the General Data Protection Regulation (GDPR) and UK GDPR also apply — these are described in Section 9.

By using our Services or providing us with your personal information, you acknowledge that you have read and understood this Policy.

2. Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with us:

2.1 Information you provide directly

Contact details: name, email address, phone number, date of birth
Delivery and billing address
Account credentials: username, password, security questions, preferences
Payment information (processed securely via our payment providers — we do not store card numbers)
Communications: customer service enquiries, competition entries, survey responses
Employment-related information if you apply for a role with us

2.2 Information collected automatically

Device and network information: IP address, browser type and version, device identifiers
Usage data: pages visited, time on page, referring URLs, clicks, and navigation paths
Shopping behaviour: items viewed, added to cart or wishlist, purchased, returned, or cancelled
Cookie and tracking data (see Section 8 below)
Location data inferred from your IP address

2.3 Information from third parties

Payment processors and fraud prevention providers
Social login providers (e.g. if you sign in via Meta or Google)
Shopify, which processes information about your use of our store as described in Section 7
Marketing and analytics partners, where information is lawfully obtained

3. How We Collect Personal Information

We collect personal information when you:

Browse, register for an account, or make a purchase on our Websites
Contact us by email, phone, live chat, or social media
Subscribe to our newsletters or marketing communications
Participate in competitions, promotions, or events
Interact with us in person at physical retail locations
Apply for a job or work experience with us

Where it is reasonable and practicable, we collect personal information directly from you. In some cases we may collect information from third parties, such as payment processors or social media platforms. We never purchase personal information from data brokers or third-party data suppliers.

4. How We Use Your Personal Information

4.1 To provide and operate the Services

Process and fulfil your orders, including arranging shipping and handling returns and exchanges
Manage your account and preferences
Send order confirmations, shipping updates, and other transactional notifications
Enable product reviews, wishlists, and personalised shopping features
Operate our loyalty and rewards program

4.2 Marketing and advertising

Send promotional emails, SMS, or other electronic communications where you have consented or where permitted by law
Show you personalised online advertisements on our Websites and third-party platforms (e.g. Meta, Google) based on your browsing and purchase history
Conduct competitions, promotions, and market research

4.3 Security and fraud prevention

Authenticate your account and protect against unauthorised access
Detect, investigate, and prevent fraudulent, illegal, or malicious activity
Secure our payment and checkout processes

4.4 Legal and compliance purposes

Comply with applicable laws and regulatory requirements
Respond to valid legal process, including requests from law enforcement or government agencies
Enforce our Terms of Service and other policies
Resolve disputes and manage legal claims

4.5 Improving the Services

Analyse how our Websites are used to improve functionality and content
Conduct internal analytics and reporting
Assess employment applications

5. Disclosure of Personal Information

5.1 Service providers

We share personal information with third-party service providers who perform functions on our behalf. These include:

E-commerce platform: Shopify (Canada / United States)
Payment processors: Stripe, Afterpay, and other payment partners (United States)
Email marketing and CRM: Klaviyo (United States)
Customer service: Gorgias (United States)
Loyalty and reviews: Yotpo (United States / Israel)
Logistics and delivery providers
Analytics and advertising: Meta, Google (United States)
Returns management providers
IT infrastructure, cloud hosting, and security providers

These providers are only permitted to use your personal information as necessary to provide services to us and are required to handle it in accordance with applicable privacy laws.

5.2 Overseas disclosure

Some of our service providers are located overseas, including in the United States, Canada, Ireland, Israel, and other countries. When we disclose your personal information to an overseas recipient, we take reasonable steps to ensure the recipient handles it in a manner consistent with the Australian Privacy Principles.

You acknowledge that, by using our Services, APP 8.1 of the Privacy Act 1988 (Cth) will not apply to disclosures to these overseas recipients, and that we will not be accountable under the Privacy Act if the overseas recipient handles your information in a way that would otherwise breach the APPs.

5.3 Business and marketing partners

We may share your information with business and marketing partners to deliver personalised advertising, including through Shopify’s cross-merchant advertising features. Our marketing partners will use your information in accordance with their own privacy policies. You may opt out of interest-based advertising by adjusting your preferences — see Section 9 (Your Rights and Choices).

5.4 Legal and safety disclosures

We may disclose your personal information where required or authorised by law, in response to a court order, regulatory request, or law enforcement enquiry, or where we reasonably believe disclosure is necessary to prevent or lessen a serious and imminent threat to the life or health of any person.

5.5 Business transactions

If Beginning Boutique is involved in a merger, acquisition, asset sale, or similar transaction, your personal information may be transferred as part of that transaction. We will notify you of any material change in how your personal information is handled.

5.6 We do not sell your information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. As of the date of this Policy, we do not sell or share the personal information of individuals under 16 years of age as those terms are defined under applicable law.

6. Direct Marketing

We may send you marketing communications about our products, promotions, and events by email, SMS, or other electronic means where you have opted in, or where we are otherwise permitted to do so under the Spam Act 2003 (Cth).

You can opt out of marketing communications at any time by:

Clicking the unsubscribe link in any marketing email
Replying STOP to any marketing SMS
Updating your preferences in your account settings
Contacting us at privacy@beginningboutique.com.au

Even if you opt out of marketing, we may still send you transactional or service-related communications such as order confirmations, shipping updates, and account notifications.

7. Our Relationship with Shopify

Our Services are hosted and powered by Shopify Inc. Shopify collects and processes certain personal information about your access to and use of our Websites in order to provide and improve the Services. Information you submit may be transmitted to and processed by Shopify, as well as third parties located in countries other than where you reside.

Shopify may also use personal information collected about your interactions with our store, along with data from other Shopify merchants, to provide enhanced platform features. In these circumstances, Shopify is an independent data controller and is responsible for responding to your requests regarding its use of your personal information.

For more information about how Shopify handles your data and to exercise any applicable rights, please visit the Shopify Consumer Privacy Policy.

8. Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar tracking technologies on our Websites to:

Enable core Website functionality (e.g. shopping cart, account login, checkout)
Remember your preferences and tailor your experience
Analyse Website traffic and user behaviour
Serve personalised advertising on our Websites and third-party platforms (e.g. Meta, Google)
Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. If you disable certain cookies, some features of our Websites may not function correctly. For more information about managing cookies, visit allaboutcookies.org.

We use third-party analytics services including Google Analytics. These services operate under their own privacy policies and may combine information from your visit with data from other websites.

9. Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may be subject to exceptions under applicable law.

9.1 Rights available to all customers

Access: You may request access to the personal information we hold about you
Correction: You may ask us to correct information that is inaccurate, incomplete, or out of date
Deletion: You may request that we delete your personal information in certain circumstances
Portability: You may request a copy of your personal information in a portable format
Marketing opt-out: You may opt out of receiving marketing communications at any time (see Section 6)
Targeted advertising opt-out: You may opt out of interest-based advertising by adjusting your browser or device settings, or by contacting us

To make any of these requests, contact us at privacy@beginningboutique.com.au. We will respond within 30 days. We may need to verify your identity before processing your request. You may also appoint an authorised agent to make a request on your behalf. We will not discriminate against you for exercising any of these rights.

9.2 Australian customers

Australian customers may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if they are not satisfied with how we have handled their personal information. See Section 14 for details.

9.3 EEA and UK customers — additional GDPR rights

If you reside in the European Economic Area or the United Kingdom, you have the following additional rights under the GDPR or UK GDPR:

Objection to processing: You may object to our processing of your personal information for certain purposes, including direct marketing
Restriction of processing: You may ask us to restrict how we process your personal information in certain circumstances
Withdrawal of consent: Where we rely on consent as a legal basis for processing, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal

You also have the right to lodge a complaint with your local data protection supervisory authority. A list of EEA authorities is available at edpb.europa.eu. For UK customers, the relevant authority is the Information Commissioner’s Office (ico.org.uk).

For rights related to data processed by Shopify specifically, please visit privacy.shopify.com.

10. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:

Secure HTTPS connections across all our Websites
Access controls limiting staff access to personal information on a need-to-know basis
Secure payment processing via PCI-DSS compliant providers — we do not store card details
Regular review of our information security practices and controls

No internet transmission or electronic storage method is completely secure. We recommend you do not use unsecured channels to communicate sensitive information to us. You are also responsible for keeping your account credentials secure and should not share your login details with others.

11. Data Retention

We retain personal information for as long as is necessary to fulfil the purposes described in this Policy, or as required by law. Key factors we consider include:

Whether the information is required to maintain your account or provide the Services
Legal and regulatory retention obligations (e.g. financial and tax records are retained for a minimum of 7 years)
Whether the information is needed to resolve disputes, enforce agreements, or manage legal claims

When personal information is no longer required for these purposes, we will take reasonable steps to destroy or de-identify it securely.

12. Notifiable Data Breaches

We are subject to the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988 (Cth). In the event of a data breach that is likely to result in serious harm to affected individuals, we will:

Promptly contain the breach and assess the risk of harm to affected individuals
Notify the Office of the Australian Information Commissioner (OAIC) as soon as practicable
Notify affected individuals directly where required by law

If you suspect your personal information held by us has been compromised, please contact us immediately at privacy@beginningboutique.com.au.

13. International Transfers

We may transfer, store, and process your personal information outside the country in which you reside. For Australian customers, please refer to Section 5.2 regarding overseas disclosure.

If we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses (SCCs), or equivalent instruments issued by the UK competent authority, unless the destination country has been determined to provide an adequate level of data protection.

14. Privacy Complaints

If you believe we have mishandled your personal information or breached this Policy, please contact our Privacy Officer in the first instance. We will acknowledge your complaint within 5 business days and respond substantively within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the relevant authority:

Australia — Office of the Australian Information Commissioner (OAIC)
Website: oaic.gov.au | Phone: 1300 363 992 | Post: GPO Box 5218, Sydney NSW 2001

EEA — Your local data protection supervisory authority
Full list available at edpb.europa.eu

UK — Information Commissioner’s Office (ICO)
Website: ico.org.uk | Phone: 0303 123 1113

15. Third-Party Websites and Links

Our Websites may contain links to third-party websites or platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently. Our inclusion of a link does not constitute an endorsement of the linked site or its operators.

Information you share on public or semi-public venues, including social networking platforms, may be viewable by other users of those platforms. We are not responsible for how third parties use information you voluntarily share in public settings.

16. Children’s Privacy

Our Services are not directed at children under the age of 15 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us and we will take steps to delete it promptly.

As of the date of this Policy, we do not sell or share the personal information of individuals under 16 years of age as those terms are defined under applicable law.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or for other operational or regulatory reasons. We will post the revised Policy on our Websites with an updated effective date. Where required by law, we will notify you of material changes directly. We encourage you to review this Policy periodically.

18. Contact Us

For any questions, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact our Privacy Officer:

Email: privacy@beginningboutique.com.au
Website: beginningboutique.com.au/pages/contact
Australia & New Zealand: Renew Body and Soul Pty Ltd (ABN 69 119 066 830) trading as Beginning Boutique
United States: Beginning Boutique Corp
Brisbane, Queensland, Australia

For the purpose of applicable data protection laws, the relevant Beginning Boutique entity for your region (as listed above) is the data controller of your personal information.

Your Privacy Rights

The below companies may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads, and other commercial purposes. For more information about the collection, use and sale of your personal information and your rights, please use the below links.

Impact Privacy Policy | Your Rights

Terms of use

Beginning Boutique ("we", "us", "website") is the trading name of Renew Body & Soul Pty Ltd registered in Australia, Brisbane. Our street address is 2/146 LINDUM ROAD, LYTTON 4178 QLD AUSTRALIA. Our postal address is PO Box 638, Archerfield QLD, Australia 4108. Our Australian Business Number is 69 119 066 830.

Please take the time to read these terms and conditions, as browsing or purchasing on this website means that you have agreed to these terms, as well as all terms listed online in relation to our Privacy Policy , Shipping Policy and Returns Policy .

By using this website, you guarantee that you have read, understood and agreed that 1) you have the capacity to abide to this agreement and the authority to decide to this agreement, 2) you are bound to these terms and conditions, 3) you agree to comply with all local rules and laws.

Beginning Boutique reserves the right to change terms and conditions at any time and without notice. These changes are effective immediately. It is your responsibility as the user to read and understand changes to the terms and conditions. The Terms and Conditions are relevant until terminated by Beginning Boutique. Beginning Boutique reserves the right to terminate these terms at any time without notice. Beginning Boutique reserves the right to terminate any part of the website, any users access, any products provided or the website as a whole. If you do not agree to be bound by these terms and conditions, you cannot use the Beginning Boutique website.

WARRANTY AND LIMITATIONS

a. DISCLAIMER: Beginning Boutique makes no warranties or representations about the accuracy or the completeness of this content, the content of any site linked to this site, contributors, information or any other items or sites linked to this site. We assume no liability or responsibility for:

Errors or inaccuracies of content and materials;
Personal injury or property damage of any nature whatsoever, resulting from your access to and use of the website;
Any unauthorised access to or use of secure servers and any or all personal information stored therein;
Any interruption or down-time on the website;
Any bugs, viruses, trojan horses or the like that could be transmitted through the website;
Any errors or omissions in any content and materials or for any loss or damage of any kind incurred as a result of the use of any content posted or made available via the Beginning Boutique website, social media or customer service team.

b. LIMITATION OF LIABILITY: In no event shall Beginning Boutique be liable to any third party for any indirect, consequential, incidental, special or punitive damages, including a decrease in profit from your use of the website or social media, contributions or any branded items. Beginning Boutique's liability to you in respect of any loss or damage suffered by you and arising out of or in connection with this agreement whether in contract, tort or breach of statuary duty.

c. Everything Beginning Boutique sells has its own warranties, and is represented by the various manufactures of said product. In accordance, Beginning Boutique makes no warranty with respect to any product sold other than what is stated here. We do not give warranties expressed or implied with any kind of respect to any products sold on the website.

INDEMNITY

You agree to indemnify, defend and hold harmless Beginning Boutique, its agents, distributors and affiliates. This includes all officers, directors and employees.

PRICE

Prices are all displayed and quoted in Australian Dollars. Beginning Boutique reserves the right to do any and all fraud checks required. Beginning Boutique reserves the right to change prices without notice. Products are only available while stock is available. Any orders placed on items with incorrect prices due to data entry error can be cancelled, reversed or refused by Beginning Boutique.

INTELLECTUAL PROPERTY

Beginning Boutique owns all content other than outlinked content. This includes our website, data base, content, images, logo, titles, names, illustrations, designs, marketing, graphics, text and images. This may not be used by you for any reason unless authorised in writing from Sarah Timmerman. Any use of any content is against copyright law.

You must not access Beginningboutique.com.au to do anything for an illegal purpose. International users agree to this in their jurisdiction. You must not attempt to hack, modify or use the website illegally. You must not do anything that would harm users or Beginning Boutique. You must not violate our trademark or copyright laws.

Any breach to any part of these terms and conditions terminates your agreement to use this page.

PERSONAL INFORMATION

Any personal information you provide in the course of this Competition will be subject to these Terms & Conditions and to the Promoter’s Privacy policy. You agree that the Promoter will use the contact details you provided as part of your entry to contact you in the event you are selected as one of the winners.
If you are a winner, you may also be required to participate in publicity in connection with the Competition. You agree that we can use your name on social media as ‘the winner’ and off-line in all media and press releases about or reporting on the Competition, the Event or the Promoter.
By entering the competition you automatically agree to become part of the Beginning Boutique database, which is also available to ‘opt out’ of once you commence receiving EDM communication or email communication.
By entering the Competition, you agree to your personal information being used for the purposes described in these Terms and Conditions, including the purposes of assessing your eligibility, administering the Competition, prize fulfilment, and for contacting you if you are selected as a winner.
By participating in the Competition you hereby warrant that all personal information submitted by you is true, current and complete and that the e-mail address you submit is accurate and valid.
Any entry made or attempted to be made in a manner which in the Promoter’s reasonable opinion is contrary to the spirit of these Terms and Conditions or by its nature is unfair to other entrants will be invalid and may result in your disqualification from the Competition. Examples of entries or behaviour which are not allowed include fraudulent entries, bulk entries, automated entries, cheating, hacking or deception.
The Promoter reserves the right to cancel the Competition or amend these Terms and Conditions at any time without prior notice in circumstances beyond the Promoter’s reasonable control where the Promoter reasonably considers such cancellation or amendment is unavoidable.
The winner acknowledges that all intellectual property rights belonging to the Promoter, such as but not limited to the Beginning Boutique logos, as well as the intellectual property rights of its partners and sponsors and any audiovisual material produced containing images of the Competition winners are and shall remain the Promoter’s sole and exclusive property or its partners or sponsors.
The Promoter cannot accept responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission or mail delivery, communications line failure, theft, destruction, corruption, alteration of, or unauthorised access to entries, or entries lost or delayed whether or not arising during operation or transmission as a result of server functions, virus, bugs or other causes outside its control.10. The Promoter shall not have any liability and does not accept any responsibility for any damage, loss, injury or disappointment suffered by any participant in this Competition or resulting from the Prizes. Nothing shall exclude the Promoter’s liability for death and personal injury as a result of its negligence.
In the event of any dispute, whether such dispute concerns the conduct or eligibility of participants, results or any and all other matters relating to the Competition, the decision of the Promoter shall be final and no correspondence or discussion shall be entered into.

PROMOTIONS & DISCOUNTS

For more specific terms and conditions please see Promotions and Discounts.

E-GIFT CARDS

You (the customer) are responsible for the use and safety of your e-gift cards. We (Beginning Boutique) are not responsible for any loss or damage resulting from e-gift cards used without permission. e-Gift cards are valid for 36 months and any remaining balance cannot be used after the expiry date. e-Gift cards cannot be used to purchase further e-gift cards. In the event of fraud, misuse, an attempt at deception (including self-referral) or in the event of the suspicion of other illegal activities in connection with the issuance or redemption of vouchers or e-gift cards, we reserve the right to close or block access to your Account and/or require a different means of payment.

Shipping Terms And Conditions

Taxes & Duties

All prices on Beginning Boutique are in NZD.

For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country and is the sole responsibility of the receiver.

Please contact your local customs office for further information.

DHL Delivery Terms & Conditions

All international parcels are shipped with DHL Express Courier service, which cannot ship to PO Box addresses.

This service requires a signature on delivery, unless the receiver opts into the DHL Authority to Leave service, offered by DHL directly and not recommended by Beginning Boutique.

When the receiver authorises to have the shipment left without a signature, they have agreed to the DHL terms and conditions and the following statement:

I hereby accept the DHL Terms and Conditions and authorise DHL to deliver my shipment as specified. I release DHL and my Shipper from all liability for any loss or damage that may result from delivering the shipment according to my request.

Further to the above, if the receiver chooses for the parcel to be delivered without a signature, Beginning Boutique is removed of all liability for any loss, damage or theft that may result from delivering the shipment.

Beginning Boutique strongly encourages our customers to obtain signature on delivery to prevent loss, damage or theft.

Seko Delivery Terms and Conditions (International)

All international orders are dispatched via Seko Logistics. Seko manages the international transit of your parcel before handing it over to a local courier service within your destination country for final delivery (NZ post or NZ couriers).

Once your package reaches your country, Seko will provide updated local tracking details (where available) to ensure you can monitor your delivery.

Order Cancellation Requests

If a cancellation request is received by our office and can be accommodated by the warehouse team (i.e. the order has not already been picked, packed or dispatched), we can offer a store credit gift card. The gift card will have an expiry of three (3) years and can be used in conjunction with any valid promotion. Gift cards cannot be redeemed for cash.

If a cancellation request cannot be accommodated, we will assist with the Returns Process.

NB. During high volume periods (eg. sale periods), we are unable to make any changes to orders after confirmation, however our Customer Care team are readily available to assist with Returns, as above.

For any urgent cancellation requests, we recommend contacting our customer care team via phone to see if the team can accommodate your request.

Pre-Order

Items available for pre-order will be dispatched as soon as possible after the expected delivery date. Orders will not be refunded due to any delays from suppliers outside of our control.

In the case that multiple items have been ordered along with the pre-order item, all items will be shipped together once the pre-order has been received into the warehouse. We are unable to split ship orders.

Security & Dispatch Delays

We take a firm stance against fraud. If a transaction is flagged in our system, we reserve the right to conduct any and all security checks to ensure that the owner of the card or account authorises the transaction. If the requested security check is not complied with, we reserve the right to dishonour, cancel, reverse and report the transaction information with the relevant Fraud Prevention and Banking Authorities. The decision to do so is at our sole discretion.

If your order has been flagged for a security check, dispatch will be delayed until the requested information can be provided by the card or account holder and the delivery timeframe is subject to the dispatch date.

Delivery Delays

Once your order has left our warehouse, it is in the hands of the delivery company. Any delays caused by the delivery company are outside our control and we cannot be held responsible for any delays. Expected shipping times are an estimation given to us by the delivery companies, and may vary depending on location.

During peak sale times and public holiday periods, delivery delays are to be expected. It is the responsibility of the customer to ensure that they are aware of potential delays per this shipping policy.

By placing their order, the customer also agrees to this shipping policy and understands that Beginning Boutique are not liable for delays outside of our control and cannot guarantee delivery timeframes, regardless of the estimates provided herewith.

Loss, Damage & Delivery Disputes

If your tracking does not show as delivered within the recommended time frame, please contact us on info@beginningboutique.com.au and we will launch an enquiry on your behalf with the Shipping Carrier.

If your parcel is damaged in transit, please contact us as a priority on info@beginningboutique.com.au and we will provide instructions on how to proceed with a resolution.

If your parcel has been marked as delivered but you have not received it, please reach out to the courier directly to enquire about the delivery and please contact us on info@beginningboutique.com.au and we will launch an enquiry on your behalf with the Shipping Carrier.

In the case where Authority to Leave (no signature on delivery) is selected and delivery shows as successful, Beginning Boutique and the Shipping Carrier are removed of all responsibility, as the receiver has opted for a non-secure delivery method.

In the case where Proof Of Delivery is shown and the delivery shows as successful but the receiver is disputing the delivery, it is the receiver’s responsibility to contact the Shipping Carrier and raise the dispute. If required, Beginning Boutique can assist the receiver with this process and provide any supporting documentation.

Return To Sender & Refused Customs/Import Fees

It is the sole responsibility of the customer to enter their full and correct address (including Business Name if applicable), ensure that they are available to be contacted for delivery to be arranged (if applicable), as well as collecting their parcel from the collection point (if applicable). Beginning Boutique is not liable for any information entered incorrectly in the checkout, which is a secure environment.

For NZ Customers: We will always contact the customer when a RTS parcel is received back into our warehouse.

A store credit will be issued upon receipt, less the RTS fee of $15 AUD (and less any original shipping costs, if applicable).

The It List Terms & Conditions - September 2021

The It List (also referred to as Beginning Boutique’s Loyalty Program) is a customer rewards program (“Loyalty Program”) managed and conducted by Renew Body & Soul Pty Ltd (ACN 69 119 066 830) trading as Beginning Boutique (“Beginning Boutique” “we” or “our”) for the benefit of its customers (“Customer” or “you”).

By participating in this Loyalty Program you are agreeing to be bound to these terms and conditions (IT List Terms and Conditions), as well as the terms set out in our Privacy Policy and Website Terms (collectively, the Terms and Conditions).

If you do not agree to be bound by the Terms and Conditions, please opt out of and do not participate in this Loyalty Program.

This Loyalty Program is administered by Yotpo, Inc. (“Yotpo”).

PARTICIPATION AND MEMBERSHIP

Participation in the Loyalty Program is open to all Beginning Boutique customers that have created an account on our website (Customer Account).

Upon the creation of a Customer Account, you will be automatically entered into this Loyalty Program.

If you were an existing customer with a Customer Account on the day of Loyalty Program launched (21 October 2021) , then you were automatically enrolled into the Loyalty Program on that day.

Only one Loyalty Program account may be associated with a single Customer Account and/or email address.

UNDER 18 YEARS

If you are under the age of 18 years, you must have parental/guardian approval to opt in and participate in the Loyalty Program. By your parent/guardian approving your participation in the Loyalty Program, they are agreeing to have read and be bound by the Terms and Conditions on your behalf.

CALCULATION OF THE IT LIST POINTS

Purchases made through your Customer Account on our online stores will be converted into points available on your IT List dashboard (IT List Dashboard). Your IT List Dashboard will be accessible through your Customer Account.

You will accrue points on your total order, including taxes less any fees for delivery charges. You will not accrue points where you have returned an order, received a store credit, and/or purchased through a gift card or store credit.

Your It List spend will be calculated and accumulated over a rolling 12 month period and your point balance is accessible in real-time through your It List Dashboard. Beginning Boutique reserves the right to increase or decrease your point balance where points have been incorrectly calculated, unfairly awarded or if you are in breach of these IT List Terms and Conditions. Program Spend will not be calculated more than once.

Points earned as part of this Loyalty Program are not redeemable as cash or the equivalent monetary value.

THE IT LIST LEVELS:

As part of the Loyalty Program, you will unlock It List levels by purchasing products on our online store, app and/or by performing certain ‘point-earning’ behaviours:

The Dressing Room – To level up you need to spend between $1 - $250.
The Pink Salon – To level up you need to spend between $251 - $500.
The Cocktail Lounge – to level up you need to spend between $501 - $1,000.
The Girls Bathroom – to level up you need to spend over $1,001+.
Once you level up in The It List, you will hold this level for 12 months. To stay on this level before the 12-month expiry, you need to spend the minimum amount allocated to each level.

Orders placed via our website or app may take up to 3 hours to reflect in your It List Dashboard.

To the extent that an It List Level has been achieved by you in connection with a breach of the Terms and Conditions or otherwise incorrectly allocated to you, including as a result of an error on the part of Beginning Boutique, we may adjust your It List level to the extent necessary to address the breach or error (as the context permits). When a Customer obtains a store credit or reimbursement for goods purchased from Beginning Boutique, an adjustment will be made to your point balance in the amount of the reimbursement granted.

REFERRALS

When you refer a friend, you and your friend will receive a Reward (see definition below).

These terms and conditions apply to the referral component of Loyalty Program. By referring a friend, the referring customer agrees to have read and be bound by the Terms and Conditions.

In addition to these IT List Terms and Conditions, you and your referring customer agree to the following:

A Referral is defined as a purchase made by a customer (the ‘referred customer’) through exclusively using another customer’s (the ‘referring customer’) unique referral discount code that is above the referral discount minimum. If a referred customer does not use/redeem this unique discount code to make a purchase within 6 months of issuance date, this purchase will not count as a Referral. For every unique purchase made by a customer because of a referral, the referring customer will get the returned discount amount as part of the program. Referrals are subject to verification, they must be a new customer to Beginning Boutique and have not purchased in the last 12 months. Beginning Boutique may withhold the offer for a referral where it deems a customer has referred a customer under fraudulent or suspicious circumstances and/or are in violation of these Terms and conditions.

TRANSFERS AND CUSTOMER ACCOUNTS

Any transactions by another customer made via our app or website cannot be transferred to a different customer to receive The It List points.

There can be only one customer for each It List membership. Transactions from multiple Customer Accounts cannot be joined into one It List spend amount. It is your responsibility to ensure that you have one registered Customer account. If you suspect that you have registered more than one Customer Account, please contact our customer service team at info@beginningboutique.com.au

Any It List points cannot be sold, transferred, assigned or otherwise dealt with except in accordance with these It List Terms and Conditions.

REWARDS/PERKS

Any rewards, gifts, perks, benefits or offers communicated (Rewards) as part of this Loyalty Program may include specific offer terms and conditions, including expiry dates and redemption conditions. You should read these terms and conditions carefully. Only It List members who receive our communications are eligible to use and redeem any Rewards. All Rewards are not transferable to another person or customer of Beginning Boutique.

The type of Rewards are subject to the discretion of Beginning Boutique and may be changed or withdrawn from time to time or be offered on a limited basis. Beginning Boutique will not be liable for any Rewards that are no longer available or have expired.

If you have opted-out of receiving our It List communications, you will not be eligible to receive any Rewards issued through this Loyalty Program.

COMMUNICATIONS

It List communication will be sent to you via your email address attached to your Customer Account. You must opt-in to receive emails from Beginning Boutique and the It List to receive any email regarding this Loyalty Programs, including Rewards. If you elect to opt-out of email marketing communications, your membership will remain active, but you will not receive Rewards and will not be able to access them retroactively. If you are not receiving The It List emails, please contact us at info@beginningboutique.com.au.

If you are subscribed to Beginning Boutique SMS, you may receive notifications regarding the Loyalty Program. You can opt out of these at anytime by following the prompts on the SMS or by contacting Beginning Boutique at info@beginningboutique.com.au

EMPLOYEE ELIGIBILITY

All current employees of Beginning Boutique are ineligible to participate in the Loyalty Program.

ELIGIBLE PURCHASES

From 1 January 2021, any purchases made through our website or app, less any applied discounts, promotional offers, and/or shipping charges, will be transferred into points and allocated to your It List Dashboard (Eligible Purchase).

Purchases that are not eligible include:

Purchases made through a store credit
Purchases made with a Beginning Boutique gift card

Other purchases may be deemed ineligible at the sole discretion of Beginning Boutique.

LOYALTY PROGRAM BENEFITS & SALES

The Loyalty Program allows you to earn points based on qualifying spend. Points earnt will determine the your It List Level. Each It List Level will receive Rewards. The higher your It List Level the more Rewards you will receive.

Birthday Gift

Discount code presented as reward will expire 30 days after issuance and exclude items on sale and gift cards.

2nd Purchase

Every second purchase made will earn 50 points

Early Access to Sales, VIP sales, launches, double point days

Members must be signed up to receive promotional material to be informed of these perks.

VIP Customer Care Line

Members in the applicable It List Level will be sent via email a VIP customer care line to be used for any customer service enquiries they have. This email must not be shared and is applicable for those only within the relevant tier.

Free Express Shipping

Members in the applicable It List Level will be eligible to receive free Express shipping on every order placed.

Priority Shipping

Members in the applicable It List Level will have their orders prioritised and ‘skip the queue’ to ensure speedy delivery from the warehouse.

Secret FB Group

Members in the applicable It List Level will be eligible to join our exclusive Facebook group. Members will be sent the link via email and will be admitted by Beginning Boutique, and may be removed at any time.

COMPETITIONS

Each major prize pool will have its own set of terms and conditions. Competitions are scheduled at random throughout the calendar year.

CHANGE OF DETAILS

You should advise Beginning Boutique of any change of name or email address via your Customer Account. Beginning Boutique is not responsible for any failure by you to notify us of your change of details, which may result in you not obtaining any benefit under the Loyalty Program.

SUSPENSION AND/OR TERMINATION

Beginning Boutique may immediately suspend or terminate your participation in this Loyalty Program without further notice if you:

(a) have breached the Terms and Conditions;
(b) have engaged, or may engage, in fraudulent conduct, or conduct that is suspected to be fraudulent, in relation to Beginning Boutique, Loyalty Program or your Customer account;
(c) have engaged in inappropriate conduct that undermines the reputation or legitimate interests of Beginning Boutique;
(d) have supplied or are attempting to supply false or misleading information to Beginning Boutique;
(e) are selling, assigning, transferring, acquiring, or offering to sell, assign, transfer or acquire any Beginning Boutique Rewards other than in accordance with these IT List Terms and Conditions;
(f) act in a hostile, abusive or aggressive manner towards any Beginning Boutique staff or any other customer; or

Where you have been suspended or terminated from participating in the Loyalty Program, any Reward and It List Level you have attained shall be suspended or terminated (as the case may be).

GENERAL INFORMATION

Beginning Boutique expressly reserves the right to change the Loyalty Program, including the It List Level, Rewards from time to time. Beginning Boutique will use reasonable endeavours to give notice to you of any material change in writing or by otherwise posting on our website or other channels. If you do not agree to these changes, you should opt out of and stop participating in the Loyalty Program

You are solely responsible for any government tax, duty or other charge imposed by law in any country in respect of your participation in the Loyalty Program.

If any provision (or part of a provision) of these Terms and Conditions are found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force. If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.

GOVERNING LAW

These IT List Terms and Conditions is governed by and will be construed in accordance with the laws of the State of Queensland, Australia irrespective of where the application for your Customer Account has been completed and you submit to the non-exclusive jurisdiction of the Courts in the State of Queensland, Australia.

Promotions and Discount

New Customers Gift With Purchase

In order to be eligible for The Lash Rehab Eyelash Growth Serum ($79.95 value) gift with purchase, the customer must spend over $100, and be a new customer, while the gift with purchase promotion is available on the website. The customer must add the free gift to their cart and enter the code, or otherwise will not be included in their order. Discount/promotion cannot be applied after the order is confirmed, paid, or processing. No substitutions. No transfers. No rain checks. Beginning Boutique has the right to extend offer periods without notice.

Outlet Sale

Purchases from the outlet sale are final and do not qualify for return unless faulty. Discounts apply to original prices for a limited time only. Not valid in conjunction with any other offer. No transfers. No rainchecks. No further discount codes allowed, any orders found using additional codes will be cancelled without notice. Beginning Boutique reserves the right to change prices without notice, at our discretion. The sale price of the product will only be honoured at the time of the product being purchased at the sale price (i.e. if the item later goes on sale after a full price purchase, we are not required to offer the item at a cheaper price).

Gift With Purchase

In order to be eligible for the gift with purchase promotion, the customer must spend over the specific threshold while the gift with purchase promotion is available on the website. The customer must add the free gift to their cart, or otherwise will not be included in their order. Discount/promotion cannot be applied after the order is confirmed, paid, or processing. One free gift per order. No substitutions. No transfers. No rain checks. Beginning Boutique has the right to extend offer periods without notice.

10% Student Discount

Unique discount code has to be obtained from https://www.beginningboutique.com.au/pages/student-discount or UNiDAYS website. Discount is available to verified Australian/NZ residents and UNiDAYS members only. Discount applies to full priced items only, excludes Giftcards. Promotional code must be applied during checkout. Discount/promotion cannot be applied after the order is confirmed, paid, or processing. No substitutions. No transfers. No rain checks. Not valid in conjunction with any other offer. Any orders found with more than 1 offer will be cancelled without notice. Beginning Boutique has the right to extend offer periods without notice.

Sale Categories

Discounts apply to original prices for a limited time only. Not valid in conjunction with any other offer. No transfers. No rainchecks. No further discount codes allowed, any order founds using additional codes will be cancelled without notice. Sale items are eligible for return if they qualify for return. Discount/promotion cannot be applied after the order is confirmed, paid, or processing. Beginning Boutique reserves the right to change prices without notice, at our discretion. The sale price of the product will only be honoured at the time of the product being purchased at the sale price (i.e. if the item later goes on sale after a full price purchase, we are not required to offer the item at a cheaper price).

Bundles & Packs

For the bundle discount to apply, customers must add one of each item in the bundle (as listed) to cart. Discounts apply to original prices for a limited time only. Not valid in conjunction with any other offer. No transfers. No rainchecks. No further discount codes allowed, any order founds using additional codes will be cancelled without notice. Discount/promotion cannot be applied after the order is confirmed, paid, or processing. Beginning Boutique reserves the right to change prices without notice, at our discretion. The sale price of the products will only be honoured at the time of the product being purchased at the sale price (i.e. if the item later goes on sale after a full price purchase, we are not required to offer the item at a cheaper price). If one item in the bundle sells out, we are not required to honour the bundle discount price for the other remaining items.

Influencer Discount Codes

20% off entire order when the promotion code is applied at checkout. One use per customer only. Not valid in conjunction with any other offer. No transfers. No rainchecks. No further discount codes allowed, any order founds using additional codes will be cancelled without notice. Discount/promotion cannot be applied after the order is confirmed, paid, or processing.

Competition Winners

If any item pictured or mentioned in the giveaway is out of stock at the time of winner announcement, it will be replaced with an item of equal value. All giveaway items are final and cannot be exchanged for a different style in the case of a ‘choose your prize’ style giveaway. Incorrect sized items can be exchanged for a different size, however, this will incur a fee for shipping the items back to us.

Discount Codes Issued at Events

Discount is valid from the date of issue and is applicable towards entire order when the promotional code is applied at checkout. One use per customer only. Not valid in conjunction with any other offer. No transfers. No rainchecks. No further discount codes allowed, any orders found using additional codes or multiple orders under the same customer will be cancelled without notice. Discount/promotion cannot be applied after the order is confirmed, paid, or processing.

Review Discount Codes

Discount is valid from the date of issue for 60 days and is applicable towards entire order when the promotional code is applied at checkout. One use per customer only. Once discount code has been used, the customer is not eligible to 'upgrade' their discount code to a higher value. Not valid in conjunction with any other offer. No transfers. No rainchecks. No further discount codes allowed, any orders found using additional codes or multiple orders under the same customer will be cancelled without notice. Discount/promotion cannot be applied after the order is confirmed, paid, or processing.

Email Sign Up

Offer is only valid to customers who are not subscribed to the Beginning Boutique newsletter. Offer is only valid to customers eligible to shop on the Australian website. Discount is valid from the date of issue for 7 days with a minimum spend of $100 AUD and is applicable towards entire order when the promotional code is applied at checkout. One use per customer only. Not valid in conjunction with any other offer. No transfers. No rainchecks. No further discount codes allowed, any orders found using additional codes or multiple orders under the same customer will be cancelled without notice. Discount/promotion cannot be applied after the order is confirmed, paid, or processing.

Social Media Winner Voucher

1 winner announced on the post on the @beginningboutique account. Voucher is valid for 1 month from date of issue. Offer valid site wide, excluding gift cards and outlet sale. GWP is valid in conjunction with this offer, but no other offers apply. Free gift must be added to cart before checkout. No transfers. No rainchecks. No further discount codes allowed, any order found using additional codes will be cancelled without notice. Discount/promotion cannot be applied after the order is confirmed, paid, or processing.

Mobile Terms of Service

Beginning Boutique NZ

Last updated: Sept. 10, 2025

The Beginning Boutique NZ mobile message service (the "Service") is operated by Beginning Boutique NZ ("Beginning Boutique NZ", "we", or "us"). Your use of the Service constitutes your agreement to these terms and conditions ("Mobile Terms"). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Beginning Boutique NZ's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Beginning Boutique NZ through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Beginning Boutique NZ. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18557231560 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Beginning Boutique NZ mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18557231560 or email info@beginningboutique.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

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Terms And Conditions